Question 1

What's the difference between janitorial and commercial cleaning?

Accepted Answer

Janitorial is your recurring cleaning contract — trash, restrooms, common areas, floors. Commercial cleaning is the umbrella term and usually includes janitorial plus the periodic specialty work (carpet extraction, floor strip-and-wax, window cleaning). On most ABC accounts, janitorial is the core service and the specialty work is available as needed.

Question 2

What happens if a cleaner is sick or out?

Accepted Answer

We rotate from a 75-person local team, not a 3-person crew. Coverage continues without a missed visit. Your named primary contact is responsible for making sure the schedule is met regardless of any individual's availability.

Question 3

How do you handle a missed clean or quality issue?

Accepted Answer

Your named primary contact responds promptly and dispatches a corrective clean the same day if needed. We document the issue and the resolution so quality patterns stay visible on regular account reviews.

Question 4

When do you typically respond to a quote request?

Accepted Answer

We respond promptly to set up a walkthrough, then provide a written quote within two business days of completing it.

Question 5

Do you require a long-term contract?

Accepted Answer

We offer both single-year and multi-year service agreements. A term locks in your crew, schedule, and pricing — which is what makes the consistency and reliability possible.

Question 6

Are you bonded and insured?

Accepted Answer

Yes. We carry commercial general liability, automobile liability, umbrella/excess liability, workers' compensation, and an employee-dishonesty bond. We're happy to name your organization as additional insured, and a certificate of insurance is available on request before signing.

Question 7

Can you support multi-site accounts under one contract?

Accepted Answer

Yes. We serve multi-campus charter and private school networks, multi-rooftop auto dealer groups, and multi-tenant office portfolios. One primary contact, one invoice, one quality standard across every site.

Question 8

What makes Advanced Building Care different from a national or franchise cleaning company?

Accepted Answer

Three things. First, we're local — our 75-person team lives and works on the Wasatch Front, not dispatched from an out-of-state call center, so you get a named primary contact with a direct line instead of a 1-800 routing tree. Second, we run vertical-specific protocols rather than one generic checklist — schools, auto dealerships, medical, and government accounts each get a scope built for how that building actually operates. Third, we've cleaned Salt Lake City commercial facilities since 2013 and complete 13,000+ cleanings a year, so the crews already know these buildings.

Question 9

Do you provide all the cleaning supplies and equipment?

Accepted Answer

Yes. All consumables — paper, soap, liners — and all equipment are included in the contract. We track consumption and restock proactively, so you're not scrambling for par stock the week of an audit, open house, or board walkthrough.

Question 10

What areas do you serve?

Accepted Answer

The full Wasatch Front, from Ogden to Springville — 44 cities across Weber, Davis, Salt Lake, and Utah counties. Crews are based locally in each county rather than dispatched from a single central yard, so response times stay tight across the metro.

Nightly commercial janitorial services for Salt Lake City businesses.

Scope you can hand to a board, not a brochure.

From first walkthrough to signed contract in days, not weeks.

Built around your facility, not a flat rate.

What facility managers ask before signing.

Tell us about the facility — we'll provide a quote within two business days of the walkthrough.